How do I install it?
Just double-click on the installer .exe that you downloaded from this website and follow the on-screen instructions.
Where can I download the installation file?
You can get the official 14-day trial installer from this website. Don’t get it from anywhere else as it will not be the official, unaltered release.
Is the file safe?
Yes. It has been scanned by VirusTotal, which uses 60 different virus scanners. You can confirm this by uploading the file to www.virustotal.com and they will scan it for free. Some antivirus apps may give warnings because this is a new installation file, and it has not been downloaded by many people yet. These are typically ‘reputation’ warnings. The installation file has been digitally signed by the developer of this software, Tetherscript Technology Corporation.
How much hard drive space do I need?
Approximately 120 MB for the installed files. Additional space will be required for your captured images.
Where does it install?
It will install files into the path that you specify. It does not install any drivers or put files anywhere else.
Do I need to install it as Admin?
Yes. We install the VC++2008 SP, VC++2010 SP1, VC++2012 SP4 and VC++2013UPD1 redistributables which are necessary for the camera SDK dll’s to work. This requires admin permission. Once installed, you can run the application as admin or a regular user. To install as admin, just right-click on the installation .exe that you downloaded and select ‘Run as Admin’.
Do I need to install it for each user?
Yes. Each user will have unique app settings, profiles, shortcuts and scripts. The installation must be done under the user account, and installed as admin.
Which user, file and folder permissions are required?
Installation requires admin privileges because of the VC redistributable installations. Once installed, the app can can be run as a normal user or admin.
Data such as profiles, shortcuts, thumbnails and translations are stored in Firebird database files in the /data subfolder. These files have .fdb file extensions, and require read/write permissions. The installer gives R/W permissions to Everyone. This is required since data is read from and written to these database files. Typically, installations will be in the program files (x86) folder, and these data files are there as well although data files should technically never be put in the program files folder. However, Firebird 2.5 technical limitations require the firebird.log to be in the same folder as the fbclient.dll, and this log requires read/write permissions as well which is set by the installer. So since we have no choice but to put the writeable log there, we may as well put the data files there as well. Makes for a nice, clean install.
The data files can be moved to a different folder or drive specified in the Preferences screen. This is usefuy if you are expecting a lot of thumbnails, as this will make a large ttcrepository.fdb data file.
Firebird 2.5 needs to write temporary files to the ProgramData\Firebird folder, which is normally hidden. The user rquires read/write/modify permission on this folder.
Do I need to uninstall version 3.x/4.x/5.x first?
No. Version 5 can co-exist on the same computer as other versions of the software, but they cannot be run at the same time.
How can I migrate my settings from my older version to the new version?
You can migrate your profiles by copying the old ttcSettings.fdb file into the new version. However, many non-workflow-specific settings are contained in the registry and cannot be migrated.
I can’t find the application shortcut after installation. Where is it?
It is on the desktop or in the start menu. If you have install a lot of programs on your PC, the shortcut may not have been added to the desktop or start menu. In this case, you will need to create your own shortcut from the .exe in the main folder where you started the program.
Can I run it in a virtual machine?
Some users have had success with this, but we do not support this due the variations of different virtual environments (VMWare, VirtualBox, etc) in handing USB communications. The only way to know it will work is to give it a try in your own environment.
How do I uninstall?
An ‘Uninstall’ shortcut is located in the start menu. You can also uninstall it from the Windows Control Panel ‘Programs and Features’ (Win Vista/7/8/10) or ‘Add or Remove Programs’ (Win XP). If you are unable to find it, you can also double-click the ‘unins000.exe’ file which is in the same folder that the application .exe is located.