Requesting Support I have a question. Who do I ask? We are happy to answer any questions, bug reports or observations you may have. Just fill in the form on the Support page and we will receive your question via email with a cc to you. You don’t need to create an account or have …
Product Keys What is a product key? You need to purchase a product key to unlock the 14-day trial version. When it is unlocked, it no longer has the 14-day limit and all functions are fully enabled. You can use the same product key on multiple computers that you own, depending on which edition you …
Licensing How does the licensing work? Your product key grants the purchaser of the key a perpetual license for version 5.x. This product key can be used on subsequent upgrades to version 5 (ex. 5.1, 5.2, 5.3, 5,4, 5,5, 5.6, 5.7, 5.8 etc). Is it a subscription? No. The product key does not expire and …
Supported Operating Systems Which operating systems are compatible? Any issues with Windows 10/11? We find that a Win10/11 installation is as reliable as Win7/Win8/Win8.1, but upgrading Windows from a previous Windows version can cause some issues. Upgrading an older version of Windows to Win10/11 can have some issues with detecting the camera. If this happens, …
Hardware Requirements Which hardware do I need? Keyboard Mouse USB port for connecting to your camera. Monitor with minimum 1024 x768 resolution. 4 GB ram minimum 120 MB hard drive space. Any modern Intel or AMD 32 or 64 bit CPU. Optionally, a microphone, Powerpoint remote, StackShot, DSUSB. Generally speaking, if your PC can run …
Installing How do I install it? Just double-click on the installer .exe that you downloaded from this website and follow the on-screen instructions. Where can I download the installation file? You can get the official 14-day trial installer from this website. Don’t get it from anywhere else as it will not be the official, unaltered …
Free 14-Day Trial Is the free trial fully functional? Yes. All functions are enabled and you can try everything. The trial will function for 14 days after it first ran. I have the trial and now I have purchased a product key. What do I do now? Run the trial software again and you will …
The version brings some more fixes and tweaks. ControlMyCanon now has online help files and the links on this website and the app now point at the help. You can view the full release notes here, or see what has changed in just this version below.
